Reference

Your Rights and Our Rules

Q: What if there's a dispute between me and 8cm?

Contact our support team at support@8cm.club with full details. We will investigate and respond within seven business days. If the dispute is not resolved, you may escalate through your payment provider's dispute mechanism, and the outcome of that process binds both parties.

When you open an account with 8cm, you enter into a straightforward agreement with us.

Account ownershipPayment clarityWithdrawal securityYour data rights

Explore Lobby Read FAQ

What These Terms Cover

8cm Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Our terms apply to everyone who creates an 8cm account and uses our platform. Access depends on local law and is available where local law permits. When you deposit through UPI, Paytm or PhonePe, those transactions follow our payment rules and the rules of your bank

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or payment provider. Withdrawals are processed through the same method you deposited from, and we verify your identity before any payout leaves our wallet. Your account remains yours; we don't own it, sell it, or transfer it. We reserve the right to suspend or close accounts
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that breach these terms or applicable law. You agree that your account is for personal use only and that you won't use it for resale, fraud, or unlawful purposes.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR TEAM

How to Contact Us

Email Support Reach our support team at [email protected] with questions about your account, these terms, or any transaction. We aim to respond within 24 hours on weekdays.

Live Chat Open live chat directly in your 8cm account lobby during play hours. Our team can help clarify terms, verify deposits, or discuss withdrawal timelines in real time.

Account Settings Review or update your profile, payment methods, and communication preferences in your account settings. Changes take effect immediately and are subject to verification.

PROTECTING YOUR ACCOUNT

Security, Data and Your Rights

Data Handling

We collect only the information needed to process your account, verify deposits, and process withdrawals. Your email, phone, bank details and transaction history are encrypted and stored securely.

Cookies and Tracking

8cm uses cookies to keep you logged in, remember your preferences, and prevent fraud. You can disable cookies in your browser, but some platform features may not work. We do not sell your data to third parties.

Account Security

You control your login credentials. Never share your password or OTP. If you suspect unauthorised access, contact support immediately. We can freeze your account while we investigate.

Data Retention

We keep your account data, transaction history and payment records for the duration of your account plus seven years, as required by financial regulations applicable in supported regions.

Your Data Rights

You can request to download all your personal data, correct inaccurate information, or request deletion where permitted by law. Email [email protected] with 'Data Request' in the subject line.

Policy Changes

We update these terms when needed and will notify you via email before changes take effect. Continued use of your account after the notification date means you accept the updated terms.

Terms & Conditions FAQ

No. You may hold only one account per person. Duplicate accounts violate our terms and may result in suspension. If you've forgotten your login, use the password reset link instead of opening a second account.

We may suspend or close your account immediately. Depending on the breach, we may also forfeit any balance in your wallet or report the breach to relevant authorities. Serious violations include fraud, money laundering, or reselling your account.

No. Withdrawals must go back to the same UPI, Paytm or PhonePe account you used to deposit. This is a standard anti-fraud requirement. If your original payment method is no longer active, contact support to arrange verification of a new method.

We retain your account information, transaction history and payment records for seven years from closure, as required by financial regulations in supported regions. You can request a copy of your data before or after closure via [email protected].

Yes. Your account is your responsibility. If you share your password or leave your device unlocked, you remain liable for all activity on that account. We recommend logging out of shared devices and never sharing your OTP or credentials.

We can update our terms when necessary, but we will notify you by email at least 14 days before changes take effect. If you do not agree with the new terms, you may close your account. Continued play means you accept the updated terms.

Contact our support team at [email protected] with full details. We will investigate and respond within seven business days. If the dispute is not resolved, you may escalate through your payment provider's dispute mechanism, and the outcome of that process binds both parties.

Your Rights and Our Rules

How to Contact Us

Security, Data and Your Rights

Data Handling

Cookies and Tracking

Account Security

Data Retention

Your Data Rights

Policy Changes

Terms & Conditions FAQ

01 Can I have more than one 8cm account?

02 What happens if I break these terms?

03 Can I withdraw money deposited via UPI to a different payment method?

04 How long does 8cm keep my account data after I close it?

05 Am I liable if someone else uses my account?

06 Can 8cm change these terms without notice?

07 What if there's a dispute between me and 8cm?

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